Effective Date: April 2025
At GK Brothers, customer satisfaction is very important to us. We strive to deliver products of the highest quality.
Please review our refund and return policy below:
1. Returns
- We accept returns only for products that are damaged, defective, or incorrectly shipped.
- To be eligible for a return, you must contact us within 7 days of receiving your order.
- Products must be unused, in original packaging, and accompanied by proof of purchase (invoice or order confirmation).
2. Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
3. Non-Returnable Items
- Customized or special bulk orders are non-returnable unless there is a manufacturing defect.
- Products damaged due to misuse, improper storage, or handling will not be eligible for returns.
4. Shipping Costs
- Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (wrong or defective product).
- Shipping costs are non-refundable.
5. How to Request a Return
To initiate a return, please contact us at:
📧 hello@gkbrothers.com
📞 94656 47658
Provide the following details:
- Order Number
- Reason for Return
- Photographs of the product (if damaged or incorrect)
Our support team will guide you through the next steps.
6. Need Help?
For any questions about your order, refund, or return, don’t hesitate to reach out to our customer care team.
We’re here to help!
